FREQUENTLY ASKED QUESTIONS
I DIDN'T RECEIVE THE FILM. WHERE IS IT?
A link was sent to our backers on May 20th 2020 at 8pm CET by Kickstarter message or email.
Please check your emails, spams and messages on your Kickstarter account.
Please also make sure your pack includes the film. The Backstage Access (5€), Turbo Killer's Exclusive Package (10€) and the Script + Music Theme pack (15€) don't include the film.
If you're still missing the film please contact us at firstname.lastname@example.org
WHY CAN'T I SHARE THE FILM OR POST IT ONLINE?
Because backers have paid for it and sharing it, as generous as it sounds would actually lower its value for others and for yourself.
Also remember that a film, like any other object is its creators property and can’t be spoiled by being copied and reproduced freely.
Last but not least, you can’t share it or post it online simply because its forbidden and punished by law as an act of piracy.
WHEN WILL WE RECEIVE OUR REWARDS?
The digital rewards are on the process of being sent:
- the Turbo Killer Package has been sent
- the Music has been sent (main theme and soundtrack)
- the Movie has been sent
- the Script will be sent on June 8th (Monday) night, CET time (by Kickstarter messages and emails like the film)
- the Artbook will be sent onJune 8th (Monday) night, CET time (by Kickstarter messages and emails like the film)
Please contact us if you haven't received one of the already sent rewards at email@example.com
Regarding the "physical rewards", please understand that France has just slowly started getting out of lock down and most services are still partially closed and everything is still really slow. We will ship everything as soon as the situation allows it.
CAN I STILL CHANGE MY SHIPPING ADDRESS?
Yes but until June 14th (2020) latest.
To change it:
- if you're a Kickstarter backer: go to your Kickstarter page (click on your photo on the top right corner of any Kickstarter page. Then click on "Projects I backed". Then on Blood Machines. Then on Survey.
- if you've pledged though our website (via Paypal): thank you to contact us at firstname.lastname@example.org
WHAT TERRITORIES WILL BLOOD MACHINES BE DISTRIBUTED IN?
Our backers, no matter where they are, have received the film on May 20th 2020.
SHUDDER released the film on May 21st 2020 for the US, UK and Ireland.
Most other territories can watch the film on Vimeo on Demand.
More territories to come!
WHEN WILL THE SHOP RE-OPEN?
As soon as we have sent all the rewards to everyone so we have a better view on what could be left.
FOR ALL QUESTIONS PLEASE CONTACT CONTACT@BLOODMACHINES.COM